38. Sandeep Periwal
Sandeep Periwal
https://www.linkedin.com/in/sandeepperiwal/ Sandeep Periwal CEO at 31West Global Services | Angel Investor | Mentor Mumbai, Maharashtra, India
Founder & CEO of 31West Global Services IT Consulting, Call Center, Technical Support & Help desk outsourcing for SMEs globally. Entrepreneur with 22+ years of experience. Technology enthusiast, Innovation Evangelist Built businesses in Technology & Finance domains Angel Investor | Mentor
🧑💼 Demographics
Name: Sandeep Periwal
Age Range: 45–55 (based on 22+ years of entrepreneurial experience)
Location: Mumbai, Maharashtra, India
Education: Likely background in business, tech, or finance (exact details not listed)
Professional Level: CEO / Founder / Angel Investor
🏢 Firmographics
Industry:
IT Services & Support
BPO / Call Center / Outsourcing
SME-Focused Tech Services
Angel Investment
FinTech & Tech-Enabled Businesses
Organization:
31West Global Services – Founder & CEO
Specializes in IT consulting, call center, technical support & help desk outsourcing for SMEs globally
Job Role:
Business Owner & Strategic Leader
Angel Investor & Mentor
Outsourcing & Support Infrastructure Expert
🧠 Psychographics
Interests:
Building efficient, scalable service businesses
Supporting SME digital transformation
Investing in practical, growth-stage startups
Mentoring early-stage founders in tech & ops
Exploring innovation in IT infrastructure & customer service
Hidden Interests (Inferred):
Automation in customer support
SaaS products for operations & support
Remote team models & cross-border services
Hobbies (Inferred):
Reading on tech trends
Engaging in startup forums & angel networks
Early adopter of productivity and service tech tools
⚠️ Pain Points & Challenges
Pain Points:
Maintaining service quality while scaling
Navigating high customer expectations with lean teams
Finding startups with sustainable models, not just hype
Startups undervaluing ops, support, or customer experience in early growth
Frustrations (Inferred):
Founders who lack process thinking
Over-promising tech with weak delivery frameworks
Poor unit economics in service-heavy startups
🛠️ Skills & Competencies
IT Consulting & BPO Strategy
Customer Support Infrastructure
SME-Focused Digital Services
Scalable Process Design
Tech & Finance Business Building
Angel Investing & Mentorship
Leadership in Ops-Heavy Environments
Building Remote/Global Delivery Teams
📬 Communication Preferences
Preferred Channels:
LinkedIn – Open to professional networking and startup intros
Email – Preferred for business, investment pitches, and partnership discussions
Likely open to Calendly-style call setups for serious interest
Values clarity, traction, and operational realism in pitches
🧩 Persona Summary
Sandeep Periwal is a seasoned entrepreneur and CEO with deep operational expertise in outsourced IT services and support for global SMEs. As the founder of 31West, he has built a reputation for delivering dependable, scalable customer support infrastructure. As an angel investor and mentor, he looks for grounded startups that understand execution, service, and sustainable scaling—not just valuation. Sandeep is the ideal partner for SaaS, support-tech, or ops-driven founders who want practical insight, strong networks, and hands-on advice.
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